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# I have not received the activation link, why?

Step 1 : Login with the credentials provided and click Next

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-65-crisp-2_162ojzf.png)
Step 2 : If you try to login with non-registered id you will get the below warning 

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-88crisp_w1xgai.png)
Step 3 : Login with the user id which has been registered in Examly and click Next

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-89crisp_1qjhdws.png)
Step 4: Click Send Activation Link and you will receieve activation link to your email

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-86crispy_icy1lo.png)
Step 5: Check your Mail Inbox/ Notification and click Activate Account.

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/image_11e4jk9.png)
Step 6: You will be directed to the Login page. Set your new password and confirm the password again.Click Set Password

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-79-crisp_xzb8dq.png)
Step 7: You will be redirected to Your profile page.