> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.examly.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When I forget the password, how to reset it?

Step 1: Once you’ve landed in the Log-in page enter your email ID and click Next button.




![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/crisp-1_9hcc0p.png)

Step 2: Click Forgot Password.

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-68-crisp_amd350.png)

Step 3: Click Ok; A Reset-link will be sent to your mail.

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-70-crisp_n5gr6c.png)

Step 4: Check inbox, you will receive a reset password mail.

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-73-crisp_1k7cs6o.png)

Step 5: If you didn't find any rest password mail in inbox, check it in Spam as shown below.

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-75-crisp_1f8kmp6.png)

Step 6: Open the received mail in inbox, and click "Reset Password" as shown below.


![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-77-crisp_oxp8f4.png)

Step 7: You will be re-directed to change the password. Enter new password and click Change Password.

![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-79-crisp_9w6ubh.png)

Step 8: All Set you will be re-directed to your dashboard.


![](https://storage.crisp.chat/users/helpdesk/website/e6f14a87f67f7800/screenshot-80-crisp_30fgsb.png)